You may pay for massage therapy services directly or through an insurance plan. Massage therapy is not funded by the Ontario government through OHIP. Automobile insurance companies may also reimburse massage therapy treatments if the patient was in a motor vehicle accident or workplace injuries by the Workplace Safety and Insurance Board (WSIB). We must collect and remit the Harmonized Sales Tax (HST); the cost is included in our pricing.

Yes, we provide the convenience of submitting directly to your health insurance company. To ensure a smooth process, we recommend checking with your health care insurance provider to confirm the percentage of deductible expenses covered. We work with the following insurance companies: Telus Health: AGA Financial Group inc. Beneva BPA Canada Life Canada Life - PSHCP Canadian Construction Workers Union Chambers of Commerce Group Insurance Plan CINUP ClaimSecure Cowan Insurance Group (managed by Express Scripts Canada) D.A. Townley Desjardins Insurance Equitable First Canadian GMS Carriers 49 and 50 (Express Scripts Canada) GroupHEALTH GroupSource Industrial Alliance Johnson Inc. Johnston Group LiUna Local 183 LiUna Local 506 Manion Manulife Financial Maximum Benefit MDM Insurance Services People Corporation RWAM Simply Benefits TELUS AdjudiCare Union Benefits UV Insurance Provider Connect: Blue Cross Medavie Empire Life Green Shield SSQ Some insurance plans may require a physician’s referral before starting massage therapy treatments. Please let us know if this is the case in your circumstance.

We accept cash, Interac, credit cards (Visa and MasterCard) and e-transfer. Please send e-transfer to info@kneadtoflow.ca

Filling a cancelled appointment without sufficient notice can be challenging. To ensure smooth scheduling, we kindly request that any cancellations be made 24 hours before your appointment. Additionally, please note that missed appointments will incur a fee on the day of service. Your cooperation is greatly appreciated as we strive to maintain an efficient schedule.

As regulated health professionals, we must maintain the information you provide, both verbally and in written form, in the strictest confidence. In addition, we are covered by Ontario's Personal Health Information Protection Act, 2004. As a result, information may only be collected with consent, disclosed with consent or to your immediate health providers (circle of care), and must be secured and maintained.

Massage therapy can treat both acute and chronic conditions. We work with various patients to treat illness, injury, rehabilitation, and disability. The following is a list of conditions for which massage therapy can prove beneficial: Anxiety and depression, arthritis, asthma and emphysema, cancer, carpal tunnel syndrome, chronic fatigue syndrome, dislocations, edema, fibromyalgia, headaches, inflammatory conditions, insomnia, Lymphoedema, multiple sclerosis, muscle tension and spasm, Parkinson’s disease, plantar fasciitis, post-surgical rehabilitation, post-traumatic stress disorder (PTSD), pregnancy and labour support, sciatica, scoliosis, sports injuries, strains and sprains, stress and stress-related conditions, stroke, tendinitis and whiplash.

Some people believe one treatment is enough; however, massage therapy is most beneficial for specific conditions when used over a series of treatments and followed up with maintenance or preventative treatments. On average, most people get a massage about once a month. Some people schedule more often, some less often. We can help you decide what might work best for you.

As with many treatments affecting the soft tissue, massage therapy can sometimes cause some light discomfort, but it is not harmful. Discomfort usually diminishes, and no technique is used without the therapist discussing it with you and obtaining your permission. A comfort scale will be established, and we will work within your tolerance level. You can stop or change the treatment anytime, and we will modify our techniques to meet your needs.

Before your first appointment, you'll receive an automated email confirmation prompting you to complete a new client assessment. When you arrive, we'll review your assessment and discuss your goals for the session. Then, we will explain how to get on the table and step out of the room to let you get comfortable. When the session ends, our RMT will step out again so you can get dressed. At checkout, we will take your payment/insurance for the session, book your next session, and recommend any relevant self-care techniques.

Arriving 5-10 minutes before your appointment allows time to use the restroom, discuss your goals for the session, and get comfortable on the massage table. If you're late, you'll receive the remainder of your massage.

Absolutely not. The most essential part of any massage is that you're comfortable. Some clients undress fully for their sessions, some wear underwear, and others wear shorts. At Knead To Flow, we are flexible and can work around nearly anything. No matter what you choose to wear, you'll be under a blanket during your massage for modesty and warmth. We are trained in proper draping procedures to ensure your privacy is completely respected during treatment. Your comfort and ability to relax are paramount to effective treatment. We will also describe the treatments, ensuring you are comfortable with them. Your consent is sought before treatment is provided. While clients should always dress to their level of comfort, the best way to fully relax and experience long, flowing movements is with direct skin contact. This also helps prevent oils or creams from getting on clothing.

When your massage begins, the RMT will check in to ensure you're comfortable on the table and occasionally ask about the pressure or if you have adjusted positions. Other than that, it's up to you. We always try to follow your lead. If you start a conversation, we will gladly chat. If you stay quiet, we will, too.

We understand that some clients have sensory sensitivities, and we strive to create a comfortable environment for everyone. If you are sensitive to certain scents or sounds, please let us know in advance. We can use unscented oils, avoid essential oils, and minimize background noise during your session. At Knead To Flow, your comfort and well-being are always our priority.

Massage therapy can make some people sore for a day or two afterward. It might feel like the effect of an intense workout, or it could feel tender to the touch, like a bruise. This soreness could result from too much pressure or insufficient hydration. Please let us know if you're sore after your massage before your next appointment. Then, we can adjust your treatment plan. Ways to manage soreness in the meantime include: • Apply heat to the area • Use a topical pain reliever • Take an over-the-counter anti-inflammatory